Greater Melbourne & Greater Brisbane
Frequently Asked Questions
Clear answers to common service and booking questions.
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FAQs
Everything You Need to Know
Which areas do you service?
We service all suburbs across Greater Melbourne and Greater Brisbane.
Do you provide end of lease bond cleaning?
Yes, we specialise in end of lease bond cleaning completed to real estate and inspection standards.
Do you offer handyman services?
Yes. Alongside cleaning and gardening, we take care of general handyman work such as minor repairs, furniture assembly and small maintenance jobs. See our Handyman Services.
Do you offer scheduled services for rooming houses?
Yes. We provide set-price routine cleaning and gardening for rooming house and co-living common areas and grounds, every 3 weeks, across Greater Melbourne and Greater Brisbane. Cleaning is $140, gardening $130, or both for $260 per visit (all + GST). See our Scheduled Services.
Do rooming houses in Victoria have to keep common areas clean?
Yes. Victorian law requires rooming house operators to keep the property clean, hygienic and in good repair, including shared areas, and registered rooming houses are inspected by local councils. This is general information only; for advice on your obligations, contact Consumer Affairs Victoria or your local council.
Do you offer combined cleaning and lawn services?
Yes, we provide end of lease cleaning with lawn mowing and edging as a combined service.
How do I book a service?
You can book directly through our website or submit a request for scheduled service pricing.
Do you guarantee bond refund results?
We clean to real estate standards to help maximise your bond refund, but final approval depends on the property's condition and the agent's requirements.
Do I need to be present during the service?
No, you don't need to be present. Access can be arranged in advance.
What should I do before an end of lease clean?
Please make sure the property is vacant, utilities are connected and personal items are removed.
Do you bring your own cleaning equipment and products?
Yes, our team arrives fully equipped with professional tools and cleaning products.
Can I book services on short notice?
Subject to availability, we do our best to accommodate urgent and last-minute bookings.
Do you offer services for property managers and landlords?
Yes, we regularly work with landlords, rooming house operators and property managers on ongoing and end of lease services. See how we help property managers.
How is pricing determined?
Pricing is based on property size, service type and your specific requirements.
Do you service apartments and townhouses?
Yes, we service houses, apartments, units and townhouses across Greater Melbourne and Greater Brisbane.
Still Have a Question?
Call us on 03 9967 7277 or send us a message and we'll get back to you promptly.